RETURN POLICY
Returns must be initiated within 14 days of receipt of product. There will be a 10% restocking fee as well as the customer is responsible for the return shipping costs. The goods must be unused, undamaged and in the original package. Refunds (minus the 10% restocking fee) will be issued when we have received back the inventory in unused and undamaged condition. Shipping charges will not be refunded.
It is recommended to purchase tracking when making returns as we are not responsible for lost packages.
If we have made an error with your order, we will gladly pay for the return shipping. Please contact us within 7 days so that we may correct the problem for you as soon as possible.
PLEASE NO UNAUTHORIZED RETURNS.
ORDER CANCELLATION
Orders over $10 CAD are subject to a $3 CAD cancellation fee (this is due to the fact that it costs money and takes time to cancel an order). Orders for fabric will incur a 10% restocking if cancellations are made after fabric has been cut.
Note: There are no returns on patterns, downloaded patterns or clearance items. Yarn that has been balled or caked cannot be returned or exchanged.
All Black Friday/Cyber Monday Sale and Boxing Week Sale items are final sale. No refunds, returns & exchanges. All items sold as is.
FEES AND CHARGES
Charges incurred on us as a result of error on the part of the customer (i.e. address change fee) will be forwarded to the customer 60 days following the date of purchase.
SALES
Any order for a single fabric over 20 half yards (or Qty 4 for panels) requires pre-approval, please call or email beforehand.
We do NOT sell wholesale (business to business). Any commercial orders will be cancelled.
We reserve the right to cancel orders that exceed our retail cap. i.e. orders for large quantities of yardage that do not have pre-approval.
Please see below for a list of frequently asked questions. We hope this can help answer some of your questions. If not, just send us an email and we'll do our best to get back to you!
