Cross Stitch and Embroidery Needles

Returns must be initiated within 14 days of receipt of product. There will be a 10% restocking fee as well as the customer is responsible for the return shipping costs. The goods must be unused, undamaged and in the original package. Refunds (minus the 10% restocking fee) will be issued when we have received back the inventory in unused and undamaged condition. Shipping charges will not be refunded.

It is recommended to purchase tracking when making returns as we are not responsible for lost packages.

If we have made an error with your order, we will gladly pay for the return shipping. Please contact us within 7 days so that we may correct the problem for you as soon as possible.

ORDER CANCELLATION

Orders over $10 CAD are subject to a $3 CAD cancellation fee (this is due to the fact that it costs money and takes time to cancel an order). Orders for fabric will incur a 10% restocking if cancellations are made after fabric has been cut.

Note: There are no returns on patterns, downloaded patterns or clearance items. Yarn that has been balled or caked cannot be returned or exchanged.

All Black Friday/Cyber Monday Sale and Boxing Week Sale items are final sale. No refunds, returns & exchanges. All items sold as is.

FEES AND CHARGES

Charges incurred on us as a result of error on the part of the customer (i.e. address change fee) will be forwarded to the customer 60 days following the date of purchase.

SALES

Any order for a single fabric over 20 half yards (or Qty 4 for panels) requires pre-approval, please call or email beforehand.

We do NOT sell wholesale (business to business). Any commercial orders will be cancelled.

Q: Why do you sell your fabric by the half yard?

A: We sell by the half yard so that you do not have to purchase a whole yard as our website
does not have provision for fractional quantities. However, this does NOT mean that your fabric
will come in half yard fragments.

All fabric is cut to order unless otherwise stated beforehand.

Q: Am I able to purchase fabric in a single, continuous length? I don't want half yard pieces.

A: Yes, we cut from the bolt so your fabric will be in a single piece. We sell in half yard increments, not pieces.
Meaning that if you purchase a quantity of 4, you will receive one continuous 2-yard piece of fabric.

Q: Is there a cheaper shipping method available?

A: No, there isn't. All shipping options available to us are offered to you at check-out at a discounted rate.

Q: Do you accept returns or cancellations?

A: Yes, we accept returns for a refund minus a restocking fee. Shipping is not refundable. We also accept cancellations up until the order has begun processing, however, there is a cancellation fee of $3 CAD for any orders over $10 CAD. It takes time and money for us to cancel an order, so this is why we find it necessary to charge for cancellations. Once an order
has been processed, however, it cannot be cancelled.

Please see our Policy Page for further details.

Q: Can I get a sample of the fabric I am interested in?

A: Unfortunately, at this time we are unable to offer samples.