Store Policies

Returns and Exchanges

Returns must be initiated within 14 days of receipt of product. There will be a 15% restocking fee as well as the customer is responsible for the return shipping costs.  The goods must be unused, undamaged and in the original package.  Refunds (minus the 15% restocking fee) will be issued when we have received back the inventory in unused and undamaged condition. Shipping charges will not be refunded.

For goods returned damaged or opened, there will be a 50% restocking fee and the remaining 50% will be issued in the form of store credit. There are no returns on pre-washed fabric.

To begin the return process please contact us at help@lindleygeneralstore.ca with your order number as the email subject. Please await further instructions and the return address.

It is recommended to purchase tracking when making returns as we are not responsible for lost packages.

If we have made an error with your order, we will pay the cost of return shipping.  Please contact us within 7 days so that we may correct the problem for you as soon as possible.

PLEASE NO UNAUTHORIZED RETURNS. 

Note: There are no returns on patterns, downloaded patterns, personal care items (i.e. soap bars, lip balm) or clearance items. Yarn that has been balled or caked cannot be returned or exchanged.

All Black Friday/Cyber Monday Sale and Boxing Week Sale items are final sale.  No refunds, returns or exchanges.  All items sold as is.

Order Cancellation

Orders over $10 CAD are subject to a $3 CAD cancellation fee (this is to cover the non-refundable charges and processing fees that we have to pay). Orders for fabric will incur a 15% restocking if cancellations are made after fabric has been cut.

Fees and Charges

Charges incurred on us as a result of error on the part of the customer (i.e. address change fee) will be forwarded to the customer up to 90 days following the date of purchase.

Sales and Orders

Any order for a single fabric over 20 half yards (or Qty 4 for panels) requires pre-approval, please call or email beforehand. 

We do not sell wholesale (business to business). Any commercial orders will be cancelled. 
We reserve the right to cancel orders that exceed our retail cap. i.e. orders for large quantities of yardage that do not have pre-approval.

Shipping

We do not assume responsibility for packages lost or damaged in transit. If you would like to purchase insurance, please contact us prior to placing your order.

Shipping

We offer shipping rates from a variety of companies including Canada Post, Purolator, UPS and Canpar. These rates are calculated real-time at check-out based on your address and the products that you have in your cart. 

As of 15th of October 2022, we will no longer offer free shipping. Flat rate for orders over $95 CAD will continue.

Destination Under $95 CAD Over $95 CAD Over $1,000 CAD
  Ontario Calculated at Checkout $5 CAD
Calculated at Checkout
  Quebec
Calculated at Checkout
$5 CAD
Calculated at Checkout
  Rest of Canada
Calculated at Checkout
$10 CAD
Calculated at Checkout
  USA
Calculated at Checkout
$10 CAD
Calculated at Checkout


If a shipping rate costs us more than $25 CAD, we reserve the right to request you pay an additional 50% of the shipping rate.

We do not assume responsibility for packages lost or damaged in transit. If you would like to purchase insurance, please contact us prior to placing your order.

Local pickup by appointment is available for those in the Meaford area. Please do not come without an appointment. Details will be provided after you have placed your order.

Where We Ship To:

We ship from Meaford, Ontario to all Canadian Provinces and Territories. We also ship to the USA.

We do not ship to international locations except upon request and require that all international customers pay for tracked air parcel.

Privacy Policy

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, phone or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.