Frequently Asked Questions
Please see below for a list of frequently asked questions.
We hope this can help answer some of your questions. If your question wasn't answered, send us an email and we'll get back to you within 24-48 hours!
Questions about Fabrics
We sell by the ½ yard so that our customers have greater control over the quantity they are purchasing.
For example, if you only needed a ¼ yard, you might consider buying a ½ yard, but you're probably not going to purchase 1 yard (unless you really, really, really love that fabric)!
You absolutely can! All yardage (unless otherwise specified) is cut from the bolt when it comes time to process your order. This means that if you purchase a quantity of 4 (½ yards), we will cut a single 2-yard piece of fabric from the bolt.
At this time we do not offer samples.
Answer:
1 yard is equal to 36 inches and 1 meter is equal to 39 inches. So in most cases if you need a meter, you would be fine with just a yard. However, it's always safest to round up, especially on fabrics that cannot be re-ordered.
We rip all of our wide backings to ensure accuracy. As wide backing fabric is double folded, cutting isn't as accurate as ripping. Ripping follows the grain, ensuring you get what you ordered.
Shipping
As soon a we get access to cheaper rates, we pass them on to you! We also offer flat rate shipping on orders over $95 CAD. You can read more about that here.
Most orders cannot fit in lettermail. However, if you have purchased very specific things, like a pattern or 6 half yards of fabric or less, you will see an option for lettermail at checkout.
Please keep in mind that lettermail is not tracked and we are not responsible for packages that go missing in the post!
Yes, you can!
Go to the shipping confirmation email, right below the logo, there is a big red button that says 'View your order'. Click that button. It will bring up a page with all your order details.
There will be a map, right below that you will see a tracking number. If you click the tracking number, it will bring up the tracking page for the courier it was shipped with. e.i., if your package shipped via Canada Post, the tracking number link will take you to the Canada Post tracking page.
Note: If you chose lettermail, there is no way to track your package.
Absolutely! We love our American customers!
If you spend $95 CAD, we'll even give you a shipping discount. All the deets available here.
Yes, we do ship internationally upon request! Email us at help@lindleygeneralstore.ca with your address and the products you've got your eye on and we'll give you a quote for shipping.
Ordering/Returns
Yes, we accept returns for a refund minus a restocking fee. Shipping is not refundable.
We also accept cancellations up until the order has begun processing, but...there is a cancellation fee of $3 CAD for any orders over $10 CAD. It takes time and money for us to cancel an order, so this is why we find it necessary to charge for cancellations. However, once an order has been processed, it cannot be cancelled (cut fabric doesn't like to go back on the bolt).
For more info, you can find our full return/cancellation policy here.
Yes, you should receive an order confirmation email within about 30 minutes of placing an order.
If you do not see a confirmation email in your inbox, try checking your spam/junk folder.
If it's not in your spam folder, it most likely means that the email entered at check-out was incorrect. But no worries if this is the case. Email us at help@lindleygeneralstore.ca with the correct email address and we'll update your email on the order and send you a new confirmation email!
Get In Touch
Still got questions?
Send us an email, we'd be happy to help!
Emails are monitored Mon - Fri, 9am - 5pm EST.