RETURN POLICY
If you are not satisfied with your purchase, please email us to let us know the reason for your return. After you have received the item, you have 14 days with which to return it to us. There will be a 10% restocking fee as well as the customer is responsible for the return shipping costs. The goods must be unused, undamaged and in the original package. Refunds (minus the 10% restocking fee) will be issued when we have received back the inventory in unused and undamaged condition. Shipping charges will not be refunded.
It is recommended to purchase tracking when making returns as we are not responsible for lost packages.
If we have made an error with your order, we will gladly pay for the return shipping. Please contact us within 7 days so that we may correct the problem for you as soon as possible.
Note: There are no returns on patterns, downloaded patterns or clearance items. Yarn that has been balled or caked cannot be returned or exchanged.
All Black Friday/Cyber Monday Sale and Boxing Week Sale items are final sale. No refunds, returns & exchanges. All items sold as is.
SALES
Any order for a single fabric over 10 yards (20 half yards) requires pre-approval, please call or email beforehand.
We do not sell wholesale. Any commercial orders will be cancelled.
